1. How long have you been in the air conditioning business?
The response should be long enough to have a portfolio of satisfied customers. While years of experience are necessary to develop a skill, so is a solid track record of happy clients. However, if the company is new and the owners have worked in the area for a long time, they should still have a list of satisfied customers. I would be leery of a new company only if they have NOT been in the area very long or have established themselves within the community.
Although longevity is no guarantee of quality, generally a company that has stayed in business over the years should have developed a reputation and continued to grow. Typically businesses that do not live up to their services will not be in business very long.
2. Are you licensed?
All air conditioner repair and installation contractors required a state license to perform work in the state of Texas.
Ask to see a copy of it. If you have doubt, you may contact the Department of Business and
Professional regulation or the County Construction Industry Licensing Board.
3. Do you carry general liability? Liability insurance covers damage to your property.
4. Does the air conditioner contractor pull all the required permits? Gives you the assurance that the state codes are observed for every job. It affords a third party to approve the work.
5. Do you guarantee your work?
Most air conditioner service contractors guaranteed their job for at least one year. Also, a manufacturer’s part warranties may vary between manufacturers with some warranties going as long as ten years.
6. Who will direct the work and how will it be supervised?
First, you want to know who your primary contact will be. Second, will a supervisor be assigned that is different from your main contact? Is important to feel comfortable with your air conditioner service contractor. Also, you
would like to know what the work schedule will be, and how long it may take and how they minimize dust and debris as well as clean up.
7. References – Will you provide written references or testimonials?
A good air conditioning contractor will be able to provide a list of references or testimonials. You can also check their record with the local better business bureau.
8. What are your payment options?
Do they accept credit cards or personal checks? Some companies want a partial payment to get started. Others expect payment at the completion of the job. You want to avoid making full payment before the job starts.
9. Has the company had any complaints or how do they handle them?
Every profession can have had a difficult customer. What you want to hear is how the problem gets resolved. Is there a method to handle a dispute such as a mediator? The Better Business Bureau is a good platform to utilize in the event of a dispute.
10. How have you completed many jobs like mine in the last year?
Your contractor should have experience with your type of repair or installation. So you can get an idea to minimize on the job training and keep the billable hours down. Getting an estimate of the amount of time it will take up front will give you an idea of if and when you need to be there and plan accordingly. By asking these questions and getting really solid answers, you should be able to tell if you are dealing with a top-notch AC contractor or a rip-off artist who is ready to skip town with yours.